Note: WhatsApp is only available on the pro version.
To integrate with WhatsApp follow, the below steps.
Process of Authorization and Integration
Search & Select WhatsApp from the actions pages
Integration Name: Set the proper integration name. Default it's taken WhatsApp
Phone number ID & WhatsApp Business Account ID: For Number ID & Account ID, you have to visit the Facebook Developer console. If you already have a Number ID & Account ID before, copy these two field. If you don’t have any, then you have to create.
Phone number ID & WhatsApp Business Account ID: To get Number ID and Account ID, you have to visit Facebook Developer console and Navigate to My Apps. And Create an App. On the top-right corner, you will find Create App option.
Then you have to select the App type Business And click Next to proceed. Also you have to provide basic information to create an App.
- Display name: Please provide the proper App name of your preference.
- App contact email: By default it will take your login email address. This email is used to communicate with you about potential policy violations and recover an app if it has been deleted.
- Business Account: If you have a Business account, then you can select or leave it blank; this is optional.
After completing these steps you have to add product which is WhatsApp in your app. To Add WhatsApp Click on
Now copy the Phone number ID & WhatsApp Business Account ID and paste it into integration setting.
Access Token: To get Access Token open your App that you have just created on your Facebook Developer Console. But this is a Temporary Access Token; it will be expired every 24 hours and if the Access Token will expire then the integration will not work. So please follow the steps below to create a Permanent Access Token.
Create Permanent Access Token
Please follow the steps below to create a Permanent Access Token.
Access Token: To get Permanent Access Token open your App that you have just created on your Facebook Developer Console. And click on mark area.
Note: The mark area name will be different for you.
Then Navigate to System Users under Users and click on Add button. Then click
I Acceptand then
System Username & Role: Please give the proper Username of your preference. And User Role must be given to Admin. Then click on
Create SystemUser. Then click
I Acceptand then
After successfully Creating System User then click
Add Assetand Navigate to Apps and check the App you created for WhatsApp integration and allow Full control. Click the “Save Changes” button to save the process.
Finally, Click on the
Generate New Tokenbutton to generate a permanent Access Token. Now select App from drop-down option. And give the permission from Available permissions whatsapp_business_messaging, whatsapp_business_management. Then click generate Token button.
- After Completing these step A Permanent Access Token will be generated, you have to copy the token[Can save for future integration] and paste it into integration setting. And click on
Message Type: Now select the Message Type from drop-down option. Bit Integrations have two option respectively Text and Template
A. Text: By selecting this option, you can create the message. In addition, Bit Integration has a text editor option in WhatsApp integration here you can type your message to send [only plan text] and also can use the form field/task field in the editor. You need to map the field before typing the message
B. Template: By selecting this option, You can send message, that you have already created. Just copy the template name paste it into Template option in integrations setting. You need to map the field before put the template name.
Field Mapping: Map the form/task field with WhatsApp Phone field. Form / Task must be phone field.
Now save the integration by clicking the
Finish & SaveButton
Bit Integrations has an option in every integration
Timelinewhere you can check integration success or error status.
Also, you can